Apply for Service


To apply for service, call Customer Service at 270-575-4000 or visit our office at 1500 Broadway, Monday – Friday 7:00 am to 4:30 pm.

There is a connection fee of $35.00 for all new accounts.

The standard deposit for a new customer is two months of average billing with a minimum of $150.  This deposit may be waived based on the credit score of an applicant as determined by the ONLINE Utility Exchange.  For existing customers, the deposit amount will be determined by pay history.  For previous customers with an unpaid balance, the deposit will be based on the bill amount at new location. If a deposit is required, it must be paid at the time of application by credit card, cash or check.  Customers who sign up for our Pay As You Go program do not have to pay a deposit. 

PPS Rules and Regulations