Make a Payment
Paducah Power System offers three great ways to take control of your electric bills.
You can access your account through this web page and monitor your daily usage. Also, you can sign up for Budget Billing. Under Budget Billing, you pay a rolling average of the previous twelve months of bills. Your bill may fluctuate slightly, but it will stay about the same throughout the year, helping you to avoid wide swings in bills when the seasons change. If it’s easier for you to pay a few small payments throughout the month instead of one larger payment, our Pay as You Go (PAYGO) program may help you. You can find out more information about PAYGO below.
Pay your bill online – it’s easy and fast!
Our PayGo program for residential customers is an alternative to traditional monthly billing that gives customers flexibility and control over their electric usage and their payment schedule. It is an optional program with the same electric rates as the rates for traditional billing. PayGo is not a discount program. It was established to help people whose financial situation makes it easier for them to pay several small payments throughout the month instead of one larger payment. While it is not appealing to everyone, it is especially helpful to some customers. People who like using smart phone technology to make purchases and control their finances may like this program.
PayGo operates in the same way that you fill the gas tank on a car. You pay an amount of your choice toward your PPS account, and when most of that energy is consumed, you’ll need to pay more or “fill up the tank” again. As long as you never let your account or “energy tank” go completely empty, you can pay as little or as much as you like, whenever you like. If your “energy tank” goes empty, your power shuts off until another payment is made. You will receive “low balance” and “pending disconnection” notifications before the service is disconnected.
PayGo customers do not receive a monthly bill. Instead, they receive regular text and email messages about their daily balance, low balance alerts, payment confirmations and pending disconnections. You must have a smart phone to participate in PayGo. PayGo customers may make payments 24 hours a day by phone, online and at kiosks at three Paducah locations, one of which is a 24 hour location. Those kiosks may also be used by any Paducah Power System customer making a traditional bill payment.
There is no deposit with PayGo, and existing customers who switch from traditional billing to PayGo may apply their old deposit to their PayGo account. Customers must establish an initial $50 balance to start PayGo. New customers will also have to pay a $35 meter set fee. To find out more about PayGo please contact our Customer Service Department at 270-575-4000.
Am I a good candidate for PayGo?
- I am paid more than once a month.
- It is easier for me to make smaller, more frequent bill payments than one larger payment each month.
- I have a smart phone (not a prepaid phone) that I monitor daily.
- I have difficulty paying deposits when moving to a new home.
- I am willing to accept the responsibility of monitoring my usage and account balance and making sure I have a working cell phone.
Other Payment Options
All payments should be mailed to:
Paducah Power System
PO Box 180
Paducah, KY 42002-0180
Please allow ample time for delivery. All payments received after the due date are subject to penalty.
Over The Phone
Call us at 270-575-4000 to make a payment over the phone.
We accept Mastercard, Visa, Discover Card, and electronic checks over the phone. NO additional fees are charged for this service.
24-Hour Drop Off Box
There are drop boxes located in our parking lot and drive-thru for payments made during non-business hours. For your convenience, we also have drop boxes at the following locations:
Cape Electric: 2860 Lone Oak Rd
Kroger: Southside/Beltline Plaza
Paducah Power System also accepts some third party payments. However, please be aware that there is normally a delay in receipt of these payments.
Paducah Power System has kiosks located at our building at 1500 Broadway, Banks Market in Lone Oak and inside the south side Walmart. The Walmart location may be accessed 24 hours a day.
Monday through Friday
7:00am - 4:30pm
Connect/Disconnect Power 270.575.4000
Main Switchboard 270.575.4000 | Engineering Department 270.575.4015 | Service Department (Outages) 270.575.4010
Paducah Power System Address: 1500 Broadway St, Paducah, KY 42001