One of the most common scams across America today is conducted by people claiming to be employees of a local utility company and threatening to disconnect the customer’s power if he or she does not make an immediate payment on a past due bill. They then direct the customer to transfer funds electronically, sometimes through money wiring systems or pre-paid cards.
The callers often use sophisticated spoofing technology that makes the utility company’s phone number appear on the customer’s caller ID box. This can make it particularly difficult for the customer to spot this scam. The callers often call businesses, such as restaurants, at night, during busy times, to make the customer feel pressured to make a payment. Paducah Power does not attempt collections outside of regular business hours.
You should never give your personal information to strangers. If you are concerned that you owe money, hang-up the phone and call Paducah Power System at 270-575-4000 (not the number on your phone’s Caller ID display) to speak directly with a PPS customer service representative. Someone will answer the phone, even during nonbusiness hours. Never wire money or send the number from a prepaid card to someone you don’t know.
If you believe you are a victim of this scam, you should notify the police department and Paducah Power System.
Monday through Friday
7:00am - 4:30pm
Connect/Disconnect Power 270.575.4000
Main Switchboard 270.575.4000 | Engineering Department 270.575.4015 | Service Department (Outages) 270.575.4010
Paducah Power System Address: 1500 Broadway St, Paducah, KY 42001